5 qualities to look for in a house cleaning company

If you’re looking for a house cleaning service for the first time, there are a few things you’ll want to keep your eyes open for. Unfortunately there are no regulations that require cleaning companies to meet a certain standard so anyone can call themselves a cleaner. As a result, we hear news stories of customers having their valuables damaged or personal belongings stolen.

Your home and family is too important to leave to chance. That’s why in this article we’ll talk about the five qualities to look for when hiring a house cleaner.

With that said, let’s jump in!

Quality one - They carry liability insurance

Liability insurance should be a staple expense of doing business every cleaning company carries. The most basic kind of coverage protects the company’s employees and property.

We knew one customer who had a cleaner from Craigslist get injured in their home and attempted to sue the family.

A responsible cleaning company will carry liability insurance on their staff in case they fall off a step ladder or slip while mopping the floors.

Quality two - They carry bonded insurance

Bonded insurance protects your property as the customer. Accidents happen, but you want to have peace of mind knowing that if your valuable china breaks or your furniture gets damaged, your house cleaner will be able to cover that under their bonded insurance. Bonded insurance will also cover valuables that are stolen from your home. While it’s unlikely that a good reputable cleaning service will have issues with its staff stealing items, bonded insurance is still good to carry, just in case.

Quality three - They have a vetting process

The vetting process each cleaning company has will vary, but it’s surprising to learn that most so called “professional” cleaning services have no kind of screening for their employees other than a formal interview.

When looking for a company that has a vetted team, make sure they have at least one of the following systems in place:

● They do a reference check with their employee’s previous employers and/or customers

● They require a background check for their employees

● They require drug screening

Quality four: They have a training & accountability process

The reason many customers let go of their house cleaners is because either tasks agreed upon are completed poorly or they get missed completely. This is a result of bad training and accountability for employees.

Before cleaning your house, team members should ego through some kind of training with either the owner or supervisor of the company and have a checklist they’re required to follow at each cleaning.

Quality five: They provide a satisfaction guarantee

A reputable cleaning company will stand by its work and offer a satisfaction guarantee where if the job isn’t completed according to your original agreement, they will come back within at least 24 hours to fix the areas they missed. Just make sure the missed areas were included in your original set of expectations for the house cleaning.

Other tips for successfully scheduling house cleaner

When it comes to finding a residential house cleaner, it’s important to consider the following tips as you prepare to hiring a company:

1. Look for quality over pricing A lot of amateur cleaners will offer low ball pricing in order to undercut the competition, but the reality is these fly-by-night cleaners don’t carry insurance and often rush through their jobs which results in sloppy work. Focus on finding someone who will listen to your needs and complete the job with excellence without cutting corners.
   

2. Consider scheduling recurring cleanings Reoccurring cleanings help to maintain your home and you can often work out a discount with the cleaning service if you schedule weekly or bi-weekly cleanings.
   

3. Schedule a walk through Before committing to having someone clean, schedule a time to do a walk through. Show the cleaner all the areas you’re hoping to have cleaned and ask them questions about how they clean and what products they use.

Schedule a free walk through today!

At our cleaning company, our mission is to help our customers find time and energy to do the things they love without worrying about cleaning. We have years of experience and offer free consultations. If you’re looking for a house cleaner, give our friendly team a call to set up a walk through. We can’t wait to serve you!

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